HavenCo operates on customer-prepaid basis; HavenCo bills customers quarterly in advance; specifically on 1 January, 1 April, 1 July, and 1 October. Prior to service provisioning, customers must prepay installation fees, hardware purchase charges, and one quarter's service. At the beginning of the next normal quarter, charges will be pro-rated based on excess payment from the first partial quarter.

All of HavenCo's billing is in United States Dollars (USD).

HavenCo will invoice customers approximately 30 days prior to the quarterly billing date. Customer payment must be received by the quarterly due date to maintain uninterrupted service. Please allow customary clearing times for various forms of payment.

HavenCo accepts the following forms of payment:

• e-gold: pay account 6599589 and contact [email protected] with e-mail including both your e-gold account and transaction numbers, as well as your customer account information with HavenCo if you are already a customer. We will credit the USD-equivalent of your payment at time we receive payment.

• Credit cards: We're still establishing our credit card processing solution. If you must use a credit card, contact [email protected] and we can process your card. In the future, we will support recurring billing via credit card, and online automated payments.

• SWIFT (International Wire Transfer): Please contact [email protected] with details of your wire transfer, including originating bank and account name, as well as date sent; we will contact you when we receive advice of incoming funds in our account.
  

  Bank of Cyprus Ltd. Linopetra Branch P.O. Box 50215 Cy-3699 Limassol CYPRUS
  SWIFT: BCYPCY2N030
  Account Number: 0333-41-040197-06
  Account Name: HavenCo Limited
  

• US or UK checks (certified, bank, corporate, or personal): Please contact [email protected] in advance for details of address to which these should be sent. Checks must clear prior to service provisioning or account credit; this can take some time. Non US/UK checks can take substantial time to clear, and all charges and currency conversion expenses will be deducted from payment. We only use express couriers with tracking information.

• Other means of payment (cash, money order, etc.): For customers who require alternate means of payment, including cash or other private payment vehicles, please contact [email protected] and we will make special arrangements. We can maintain full customer anonymity, including from HavenCo staff, when needed by a customer, but additional cost and complexity is involved; we suggest using this only for yearly prepayment.

At any time, a customer can elect to discontinue service with HavenCo. As well, HavenCo can choose to terminate any customer at any time for any reason. In the event of service termination, after any outstanding charges or credits are applied, any remaining credit in the customer's account will be returned to the customer, costs deducted. As well, customer hardware will be returned to the customer using the shipping method of customer choice. Optionally, HavenCo may offer to repurchase customer hardware. If the customer does not want hardware returned or repurchased, HavenCo will destroy the hardware to prevent data recovery, then dispose of the remains.

If upon termination of service a customer's account is negative, HavenCo will retain customer-owned hardware for a period of 60 days. If by the end of 60 days, the customer has not sent payment sufficient to bring account balance to zero and cover shipping costs for hardware return, the customer's equipment will be sold, and proceeds used to bring account balance to zero, and then any surplus returned to the customer. Magnetic media and configurations will be securely deleted prior to sale of customer hardware, but security is not guaranteed, and HavenCo will not be liable for any disclosures which may result.

If a customer's account has a negative balance at any time, customer hardware will be retained by HavenCo until such time as the customer sends additional funds to make the balance of account positive. If the customer payment does not clear within 30 days of notification of negative account balance, HavenCo reserves the right to terminate customer service under the conditions above. Additionally, HavenCo reserves the right to immediately terminate network connectivity and/or electrical power to customers who do not maintain a positive account balance.

Insurance for customer hardware, software, intellectual property, and operations is the sole responsibility of the customer.

Customer-owned hardware colocated by the customer in HavenCo facilities, regardless of source, remains the property of the customer. In accordance with terms above, if unpaid amounts are owed to HavenCo by the customer, customer provides HavenCo with implicit authorization to sell customer-owned hardware to pay outstanding charges. In the event of legal action within a jurisdiction against customer assets, hardware, etc. inside that jurisdiction, HavenCo will comply with legal requirements to turn over any customer-owned equipment held by HavenCo in that specific jurisdiction.