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Legal Overview |
Acceptable Use Policy |
Service Level Agreement |
Terms of Contract |
Customer Agreement (for SUN Fire V100 Hardware)
Please FAX this agreement to +44 87 07 051057 to place the order.
THIS AGREEMENT made this___ day of ______ 2003, between
_____________________ ("Customer") and HAVENCO LTD., ("HavenCo").
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Services to be Provided:
Under the terms and conditions of this Agreement,
HavenCo shall provide, and Customer hereby accepts:
- Colocation services, with Customer's server physically located on the
Principality of Sealand, including power, cooling, and physical space;
- Internet bandwidth provided over an ethernet connection to the colocated server
- Physical maintenance, manipulation, and other support of the customer's
colocated equipment
- Other services specified on Attachment A hereto;
- Equipment meeting HavenCo's specifications ("Equipment) to the extent
necessary to provide the services in 1.a and 1.b, as set forth on
Attachment B.
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Charges to Customer:
HavenCo shall charge the customer in accordance with the following
fee schedule:
| Hardware purchase 1U Appro Dual-Athlon 1124
2 x 1.2GHz or faster AMD Athlon MP processors, 1024MB ECC RAM, 2 x 100baseTX fast ethernet, 2 x 60GB 7200rpm HDD, 450 watt power supply
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USD 3500 |
| One-time setup fee per server |
USD 1500 |
Monthly colocation/bandwidth charges
(256Kbps CIR) |
USD 1500/month |
HavenCo services are priced on a monthly basis, prepaid quarterly.
If HavenCo prices decrease during the term of Customer's contract
or prepaid service period,
HavenCo will within 30 days issue the customer with service credit
for the difference between price paid and current HavenCo prices. If
HavenCo prices increase during term of Customer's contract, Customer
shall continue to receive service at the Customer's original, lower
rate, but HavenCo is under no obligation to renew Customer's contract at
that rate.
Customer shall indemnify HavenCo against any
governmental use, franchise, excise, sales or privilege taxes, duties,
fees or similar liabilities chargeable to or against HavenCo by the
jurisdiction(s) in which Customer operates resulting from the Services
furnished by HavenCo., except that HavenCo will be responsible for any
and all such taxes, duties, and fees (if any) sought to be imposed by
Sealand.
Terms And Conditions/Acceptable Usage Policy: This Agreement is
subject to HavenCo's Terms of Contract ("Terms") at http://www.havenco.com/legal/toc.html and
Acceptable Usage Policy ("AUP") that appear at
http://www.havenco.com/legal/aup.html. HavenCo at its sole discretion,
may change the Terms and AUP at any time. This AUP is not exhaustive and
HavenCo reserves the right to modify the AUP at any time,
effective upon either the posting of the modified AUP to
http://www.havenco.com/legal/aup.html or notification of the modified
AUP. Customer may request a current copy of the Terms and AUP by sending
or faxing a request to HavenCo at the address or fax number written
below, or by emailing
[email protected].
By registering for and using HavenCo services, and thereby accepting the
Terms of Contract, terms or equivalent, Customer agrees to
abide by the AUP as modified from time to time. Any violation of the
AUP may result in the suspension or termination of Customer's service or
such other action as HavenCo deems appropriate. No credits will be issued
for any interruption in service resulting from policy violations.
VIOLATION OF THE AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE
TERMINATION OR SUSPENSION OF THE SERVICES CUSTOMER RECEIVES FROM HAVENCO.
CUSTOMER SHALL REMAIN SOLELY LIABLE AND RESPONSIBLE FOR YOUR USE OF THE
SERVICES AND ANY AND ALL CONTENT THAT CUSTOMER DISPLAYS, UPLOADS, DOWNLOADS
OR TRANSMITS THROUGH THE USE OF THE SERVICES. "CONTENT" INCLUDES, WITHOUT
LIMITATION, E-MAIL, WEB PAGES, PERSONAL HOME PAGES, AND DOMAIN NAMES. IT IS
HAVENCO'S POLICY TO TERMINATE REPEAT INFRINGERS. HAVENCO RESERVES THE
RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME.
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Privacy: HavenCo has a corporate policy to safeguard the privacy
of its customers and their data (including any and all email messages
that are transmitted through the HavenCo system or by means of the
Services). HavenCo will only access and disclose information as
necessary to provide the Services, to operate or maintain its
systems, to ensure compliance with its Acceptable Use Policy or to
protect itself or its customers. The Principality of Sealand has
said it has no intent of honoring any foreign nation's request for a
Customer's data, no matter how phrased, and HavenCo will not
voluntarily honor any such request.
Common Carrier: HavenCo and Customer agree that HavenCo is solely
acting as a common carrier in its capacity of providing services
hereunder, is not a publisher of any material or information and has
no right to edit or censor the material at Customer's site.
Nonetheless, HavenCo may terminate this Agreement in the event
Customer violates HavenCo's Acceptable Use Policy (AUP). If HavenCo
becomes aware of or suspects any violation of the AUP by Customer or
any of Customer's Authorised Users, HavenCo first shall attempt to
notify Customer and provide reasonable detail of such violation,
including a copy of the message(s) being investigated and the SMTP
control and header information of such message(s). The parties shall
use best efforts to promptly resolve the matter. However, HavenCo
has retained the right of terminating, in appropriate circumstances,
any customer or user of HavenCo's Services that is a repeat violator,
and HavenCo reserves the right to immediately suspend or terminate
the provision of Services to User for violation (or to Customer for
Customer's own violation) of the AUP, in conformance with such policy
or otherwise as reasonably necessary to protect HavenCo's interests.
HavenCo also reserves the right to immediately terminate Services provided
to Customer without notice if the actions of Customer or the Customer's
Autorized Users violate HavenCo's AUP and are severe enough to
threaten the continued operation of HavenCo, and may also temporarily
suspect Services to Customer or Customer's Authorized Users during an
ongoing investigation. In no event shall HavenCo be liable for
service interruptions or Service Level Agreement compensation as a result
of AUP violations or investigation of AUP violations.
In addition, HavenCo reserves the right to recover damages for such
violations or complaints, for any harm done to the HavenCo System or
for employee hours devoted to responding to violations or
complaints.
Interruptions in Service: Customer understands and agrees that
occasional temporary interruptions of Internet Services may occur and
agrees that under no circumstances will HavenCo be held liable for
any financial or other damages due to such interruptions. In no event
shall HavenCo be liable to Customer or any other person for any
special, incidental, consequential or punitive damages of any kind,
including, without limitation, refunds of fees, loss of profits, loss
of income or cost of replacement services. HavenCo provides a
Service Level Agreement to provide service credits
if HavenCo service falls below HavenCo's quality expectations.
Internet: HavenCo and its suppliers make no warranties regarding
the quality, reliability, timeliness or security of the Services or
the HavenCo System or that the Services, any software or the HavenCo
System will be uninterrupted or error free. HavenCo assumes no
responsibility or liability for the deletion or failure to store, or
to store properly, data files or email messages. Customer and any of
its Users assume the entire risk in downloading or otherwise
accessing any data, files or other materials obtained from third
parties as part of the Services or by means of the HavenCo System,
even if Customer or User has paid for virus protection services from
HavenCo.
Support: HavenCo shall provide telephone and web-based support to
Customer, but not to Customer's users, twenty-four (24) hours a day
seven (7) days a week. Customer shall be responsible for first-
level support to its Users and for all other support not otherwise
specified herein to Users.
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License: If any software ("Software") is provided to Customer by
HavenCo under this Agreement, Customer shall have only a
non-exclusive, non-transferable, royalty-free limited license to use
such Software solely in connection with the Services during the term
of this Agreement. HavenCo and its licensors retain all rights,
title and interest in and to the Software. Customer may not
decompile, reverse engineer, disassemble, modify, rent, lease, loan,
distribute, assign, transfer or create derivative works of the
Software. Customer may not remove, deface or obscure any of HavenCo's
or its licensors' proprietary rights notices on or in the Software or
on output generated by the Software. Customer agrees that any
violation of the Software license shall constitute a material breach
of this Agreement.
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Warranty/Limitation of Liability: Customer hereby agrees that
HavenCo makes no warranties, express or implied and Customer hereby
waives any claim based upon any breach thereof. Customer further
agrees that HavenCo shall not be liable for any consequential,
indirect or punitive damages arising out of any breach, delay or
default in performance of this Agreement, and in any event, the
amount of damages due from HavenCo to Customer shall never exceed, and
shall be limited to, a credit allowance of all payments made to date
of claim, but not to exceed one (1) months' service fee at current
rates. HavenCo's liability arising out of delays in installation,
commencement or restoration of Service, or out of mistakes,
accidents, omissions, interruptions, delays, or defect in
transmission, including those which may be caused by regulatory or
judicial authorities, shall in no event exceed the amount of the
credit allowance, if any, available under this Section. Without
limiting the foregoing, HavenCo shall have no obligation to provide
alternative routing with respect to any Service provided pursuant to
this Agreement.
IN NO EVENT SHALL HAVENCO BE LIABLE TO CUSTOMER OR
ANY OTHER PERSON, FIRM OR ENTITY IN ANY RESPECT, INCLUDING, WITHOUT
LIMITATION, FOR ANY DAMAGES, EITHER DIRECT, INDIRECT, CONSEQUENTIAL,
SPECIAL, INCIDENTAL, ACTUAL, PUNITIVE, OR FOR ANY OTHER DAMAGES, OR
FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, ARISING OUT OF
MISTAKES, NEGLIGENCE, ACCIDENTS, ERRORS, OMISSIONS, INTERRUPTIONS OR
DEFECT IN TRANSMISSION, OR DELAYS, INCLUDING, BUT NOT LIMITED TO,
THOSE WHICH MAY BE CAUSED BY REGULATORY OR JUDICIAL AUTHORITIES
ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE OBLIGATIONS OF
HAVENCO. PURSUANT TO THIS AGREEMENT. HAVENCO MAKES NO WARRANTY,
WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE DESCRIPTION,
QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE FOR
THE SERVICE OR LOCAL ACCESS, OR AS TO ANY OTHER MATTER, ALL OF WHICH
WARRANTIES BY HAVENCO ARE HEREBY EXCLUDED AND DISCLAIMED.
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Term of Contract: The contract term shall be one year from the date of the commencement of the contract. After the initial contract period has ended, the contract shall renew automatically for a further year unless cancelled by the customer in writing.
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Termination of Service: At any time, a customer can elect to
discontinue service with HavenCo.
As well, HavenCo can choose to terminate any customer at any time for any
reason. In the event of service termination, after any outstanding charges
or credits are applied, any remaining credit in the customer's account will
be returned to the customer, costs deducted. As well, customer hardware
will be returned to the customer using the shipping method of customer
choice. Optionally, HavenCo may offer to repurchase customer hardware. If
the customer does not want hardware returned or repurchased, HavenCo will
destroy the hardware to prevent data recovery, then dispose of the remains.
If upon termination of service a customer's account is negative,
HavenCo will retain customer-owned hardware for a period of 60 days. If
by the end of 60 days, the customer has not sent payment sufficient to
bring account balance to zero and cover shipping costs for hardware
return, the customer's equipment will be sold, and proceeds used to
bring account balance to zero, and then any surplus returned to the
customer. Magnetic media and configurations will be securely deleted
prior to sale of customer hardware, but security is not guaranteed, and
HavenCo will not be liable for any disclosures which may result.
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Unpaid charges: If a customer's account has a negative balance at
any time, customer
hardware will be retained by HavenCo until such time as the customer sends
additional funds to make the balance of account positive. If the customer
payment does not clear within 30 days of notification of negative account
balance, HavenCo reserves the right to terminate customer service under the
conditions above (retaining servers for a period of sixty (60) days, and
then reselling hardware to recover outstanding liabilities from the
customer).
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Force Majeure: HavenCo shall not be liable to Customer or any
other person, firm or entity for any failure of performance under
this Agreement if such failure is due to any cause or causes
including, but not limited to, acts of God, fire, explosion,
vandalism, cable cut, storm, or other similar occurrences; any law,
order, regulation of any civil or military authority; national
emergencies, insurrections, riots, wars; or strikes, lockouts, or
work stoppages or other labor difficulties; HavenCo failures,
shortages, breaches or delays.
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INDEMNITY BY CUSTOMER: CUSTOMER AGREES TO RELEASE, HOLD HARMLESS,
DEFEND AND INDEMNIFY HAVENCO, ITS SUBSIDIARIES, EMPLOYEES AND AGENTS
FROM ANY CLAIMS, DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL
DAMAGES, OR ANY OTHER LIABILITY ARISING FROM CUSTOMER'S USE OF
HAVENCO'S SERVICES AND FACILITIES PROVIDED TO CUSTOMER UNDER THIS
AGREEMENT, EVEN IF HAVENCO HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, INCLUDING PAYMENT OF HAVENCO'S REASONABLE ATTORNEY'S
FEES.
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Liability of Customer: Any mistakes, accidents, omissions,
interruptions, delays, errors or defects in transmission or Service
which are caused or contributed to, directly or indirectly, by an act
or omission of the Customer or by the use of Customer-provided
facilities or equipment, or by the use of facilities or equipment
furnished by any other person using Customer's facilities which are
connected to HavenCo's facilities, shall not result in the imposition
of any liability upon HavenCo and Customer shall pay to HavenCo any
reasonable costs, expenses, damages, fees or penalties incurred by
HavenCo as a result thereof, including costs of local exchange
company, labor and materials.
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Assignment: HavenCo may not assign this Agreement without
Customer's prior written consent. Customer may assign this Agreement
with the prior written consent of HavenCo. Such consent shall not be
unreasonably withheld.
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Law:
The law that will apply to this Agreement is the law of the
Principality of Sealand. This Agreement is performable in Sealand and
Customer expressly consents to the personal jurisdiction of Sealand.
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Notices: Any notice under this Agreement may be e-mailed,
delivered personally or mailed by registered mail to the addresses
written below, or to such other places as the parties may designate in
writing.
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Independence of clauses: If any of the clauses of this agreement
are struck down or rendered unenforceable, the remainder shall stand
unaffected and retain full force.
IN WITNESS WHEREOF, the parties hereto have executed this document.
| HavenCo Address: |
Customer Address: |
HavenCo Limited
Box 53104
Doma Building
227 Archbishop Makarios III Avenue
CY-3300 Limassol
Cyprus
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SIGNED: _______________________
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SIGNED: ______________________
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