HavenCo operates secure colocation centers, hosting business infrastructure for a variety of firms worldwide. HavenCo does not necessarily endorse or condone the business models or activities of its customers; HavenCo believes in providing reliable, secure hosting to all parties, as free expression and exchange are ultimately more liberating, beneficial to mankind, and profitable, than censorship and oppression. HavenCo has subsidiaries, partners, and affiliates in several jurisdictions; HavenCo's legal and business structure allows full compliance with regulations within each country at all times.

Fundamentally, HavenCo's philosophy is to minimally restrict the actions of customers; unlike the physical world, it is very difficult to infringe upon another party's rights using networked computers, and it is possible to enumerate and explicitly prevent most activities which could possibly do so. HavenCo also places certain commercial terms and conditions upon HavenCo's customers for commercial reasons. Our intention is to be up-front about what restrictions we place on our service beforehand, making these viewable by customers and non-customers alike, so potential customers can make informed decisions as to the suitability of our services. We are explicit about our policies, and enforce them consistently and completely.

All HavenCo customers must agree to comply with the terms and conditions of HavenCo's Customer Agreement, which includes by reference compliance with the Acceptable Use Policy, and Terms of Contract, the three collectively called "Terms". Actions of end-users of HavenCo's own customers, to the extent that they take place on equipment located at HavenCo facilities, utilize HavenCo-supported services, or otherwise impact upon HavenCo's operations, must also comply with these Terms. It is the responsibility of HavenCo's customers to ensure their own users comply with these terms of these agreements; HavenCo will seek recourse against customers directly (although not necessarily exclusively) for the actions of their end-users, should these actions violate HavenCo policies.

External parties which wish to bring a complaint to HavenCo against a customer of HavenCo should first contact the customer directly; only if the customer does not respond after a suitable time, or does not respond satisfactorily, should external parties contact HavenCo with complaints about HavenCo's customers. We will investigate and respond in a timely fashion, in most cases involving the customer in the resolution of dispute, if the customer has violated HavenCo's terms.

We believe in complying with all relevant laws in each jurisdiction in which we operate, and we encourage all customers to comply with all relevant laws as well. Within a given jurisdiction, HavenCo will fully comply with any lawful orders, but legal action in one jurisdiction will not compel HavenCo to take action in any other jurisdiction. HavenCo reserves the right to respond with legal action in any applicable jurisdiction against any customer who violates HavenCo's terms, or any other party which takes actions which harm HavenCo or its customers.

HavenCo also provides certain quality of service guarantees to its users, specified in the Service Level Agreement; this document, along with the Terms, delineate HavenCo's obligations with respect to customers, and provide explicit compensation in the event these obligations are not fully met. HavenCo's quality obligations are solely to HavenCo's customers directly; HavenCo has no responsibility to ensure the end-users of HavenCo's services receive adequate service from HavenCo's customers.

To report network abuse/AUP violation by HavenCo or HavenCo's customers (e.g. unsolicited commercial email/spam, network flooding/denial of service, unauthorized use of computer systems), please contact the network abuse team. For any legal inquiries or notices, please contact HavenCo's legal department.