Customers are provided with complete online management of their servers; remote graphs of network utilization, monitoring of customer-selected ports (to ensure availability), hardware monitoring by the HavenCo onsite staff, and remote power cycling, OS reinstallation, and backup functionality. HavenCo maintains a trouble ticketing system to track customer requests, and both onsite and offsite staff have secure access to network management and monitoring services to resolve any issue promptly. Customers are also provided with 24x7 telephone contact information, although most customer support is handled through automated tools, or via email.

Please see our FAQ to answer any question you might have, or email us at [email protected].